Welcome! Customer Service/Billing
Payment Drop-off location: Kiosk behind Harrison Centre
9105 East 56th Street, Suite D
Lawrence, IN 46216
Office: 317-542-0511
Fax: 317-549-4842
After-Hours Emergency: 317-260-0220
The Customer Service/Billing Office has been temporarily relocated from the Harrison Centre next to Great Clips, at the southwest corner of 56th Street and Post Road. The kiosk located behind the Harrison Centre is available for making payments from 8:00 a.m. to 4:30 p.m. Monday through Friday. All payments left at the drop off kiosk after hours must be checks or money orders. Please do not drop off cash while the kiosk is not staffed. To reach a customer service representative during normal business hours, please dial 317-542-0511, press 1 then 3.
Payment Options
When paying in person, please bring the entire bill with you. The top part of the bill will be stamped when paid and returned to you for your files.
Checks or money orders should be made payable to City of Lawrence Utilities.
You can also have your payment automatically withdrawn from your checking account on your due date. You will need to fill out the application, attach a voided check, and mail back to the Customer Service Office. (For a copy of this form, click here).
Payments can be made anytime online through Paymentus or by telephone by calling 877-506-3776. The Paymentus system has been successfully used by many other cities and town throughout the United States. Click here for the Paymentus secured link, then enter the individuals account and billing information. Payment options available are electronic check, credit cards (Visa, MasterCard, and Discover) and debit cards. A convenience fee of $2.95 applies to billing increments of $140.00 charged for this service by the provider, Paymentus. (Note: None of the convenience fee is retained by the Utility.
Billings
Our Meter Readers read your meter monthly. Your account is billed monthly. If, for any reason, LU cannot get a reading from your meter, your bill will reflect an estimated reading. (Estimated readings are denoted with the letter E after the reading.) Although we strive to read your meter monthly, there are times when we cannot (i.e. weather conditions; a problem with the meter). Due to our computer software, we are unable to change a customer’s billing cycle or due date.
LU bills in two cycles as follows:
| Accounts beginning with: |
Are billed on: |
And due on: |
|
01, 02, 03, 04, 05, 06, 07, 08, 10,
11, 16, 20, 28, 29, 31, 32, 33, 34 |
25th |
15th |
|
09, 12, 13, 14, 15, 17, 18, 19, 21,
22, 23, 24, 25, 26, 27, 35, 36, 37 |
10th |
30th |
To accommodate holidays and weekends, LU may bill on different days.
Late Charges
Current charges become delinquent if not paid within 17 days after the billing date. If any portion of the current charges remains unpaid after the bill becomes delinquent, a late payment charge will be added to your water charges in the amount of 10 percent of the first $3.00 plus 3 percent of the excess over $3.00. Late fees are assessed on your sewer charges at a rate of 10 percent of current bill if not paid within 17 days after billing. A penalty of 50 cents will be added to any delinquent trash charges.
Disconnect Notices
If you carry past due charges of $30.00 or more, your next bill will be a disconnect bill. If you do not pay at least the past due amount by the due date, your service will be scheduled for disconnect. If you are unable to make a payment, please come into our office to sign an extension. We cannot accept extensions via phone or fax.
Non-Sufficient Funds
There is $25.00 charge for returned checks. When a check is returned from your bank due to non-sufficient funds, the amount of the check is posted back to your account, along with the $25.00 NSF charge. The check will be mailed back to you along with a letter stating you have one week to correct the deficiency. If we do not receive payment in cash or money order, your service will be scheduled for disconnect. If you made a payment by check to avoid disconnect and the check was returned non-sufficient funds, your service will be scheduled for an immediate turn-off. In addition, if a check was written to resume service from a scheduled disconnect and the check is returned non-sufficient funds, your service will be scheduled for an immediate disconnect.
Unpaid Sewer Balance
Property owners are legally responsible for any unpaid sewer balances per Indiana Code 36-9-03. If you lease your property and your tenant leaves an outstanding balance in sewer, the ultimate responsibility lies on the property owner. If the sewer portion remains delinquent, additional fees and liens can be placed on the property.
Automated Meter Reading (AMR)
Lawrence Utilities is pleased to announce that the introduction of Automatic Meter Reading (AMR) program begun some years ago is now entering its final phase. Once, all water meters in the Lawrence system were read manually be a person actually visiting the meter site and writing the accrued water volume onto a paper record. Given that thousands of meters were installed inside residences, the meter reader had to gain entrance to record the meter’s water volume value.
Technology arrived that permitted meters to be read remotely using radio transmissions. The opportunity to equip meters with radio transmission devices allowed meters to be read from outside the residence and without the need to open an outside meter pit every month. Over the years, about two-thirds of the residences served by Lawrence Water have been equipped with AMR devices.
The Utility Service Board authorized a contract with Johnson Controls, Inc. (JCI) to manage completion for the AMR upgrade to the remaining 4,500 manual read meters in our City. JCI, in turn, have contracted with Bronco Services, Inc. to perform the actual meter replacement and installation of the new AMR units. Bronco Services personnel will wear high visibility shirts and drive marked vehicles during their performance. Each individual will have an identity card. The Lawrence Police Department has been contacted so that they are aware of this operation and who is performing the replacements.
Only for those residences which have water meters installed inside will it be necessary for the Bronco Services personnel to enter into the residence to perform the AMR installation.
Upon arrival, the installation personnel will make an attempt to contact the resident for their permission to install the meter at that time. If it is convenient at the time of the notice for the resident, the water meter will then be changed. If not, then the inside installations residents will be advised by a notice placed on the door stating that the residence occupant should call a telephone number provided in the notice to arrange a time for the water meter to be changed.
With the cooperation of everyone, it is expected that this improvement for water meter reading will benefit all. Thank you for your understanding and cooperation as this long over-due water system improvement is completed.
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Calendar
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Monday, February 13 | 5:00 PM | | Utility Service Board Meeting (Government Center Keller Public Assembly Room 9001 E. 59th St.) | | | | This is a regular scheduled meeting of the Utility Service Board. | Monday, February 27 | 5:00 PM | | Utility Service Board Meeting (Government Center Keller Public Assembly Room 9001 E. 59th St.) | | | | This is a regular scheduled meeting of the Utility Service Board. | Monday, March 12 | 5:00 PM | | Utility Service Board Meeting (Government Center Keller Public Assembly Room 9001 E. 59th St.) | | | | This is a regular scheduled meeting of the Utility Service Board. | Monday, March 26 | 5:00 PM | | Utility Service Board Meeting (Government Center Keller Public Assembly Room 9001 E. 59th St.) | | | | This is a regular scheduled meeting of the Utility Service Board. | Monday, April 9 | 5:00 PM | | Utility Service Board Meeting (Government Center Keller Public Assembly Room 9001 E. 59th St.) | | | | This is a regular scheduled meeting of the Utility Service Board. |
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