How Do I...

Get my water returned to service?

Lawrence Utilities: 317-542-0511;
for after
-hours emergency: 317-260-0220

 

For assistance in paying your utilities bill or for other billing issues or questions, please call 317-542-0511; press 3, then 1 to speak to a Customer Service Representative.

Cathy Retmier is the Business Office manager. You may email her at cretmier@cityoflawrence.org for assistance with your account billing iss that is not resolved with a Customer Service Representative.

If your water service has been disconnected for non-payment, please see requirements for re-connection found in Section 15 of the Policy and Procedure Manual which may be found here.