Resume water service?

If your water has been shut off due to non-payment and you wish to have your water service restored but cannot be at home to meet the Customer Service Technician, you may complete the attached form and then click “Submit”. Please be sure to complete all fields. You will need to have your account number to complete the form. This will allow the technician to restore your water service with no one home. Please note that neither the City nor Lawrence Utilities shall be liable or responsible for any damages due to taps/faucets or spigots left open inside the home.

If your water service has been turned off for non-payment, or any other reason, and you or an authorized person 18-years or older is at the home, you may simply call the water utility Business Office at (317) 542-0511; press 3, then press 1 to speak to a Customer Service Representative. 

For assistance in paying your utilities bill or for other billing issues or questions, please call 317-542-0511; press 3, then 1 to speak to a Customer Service Representative.

Cathy Retmier is the Business Office manager. You may email her at cretmier@cityoflawrence.org for assistance with your account billing or other customer service-related issue that is not resolved with a Customer Service Representative.

For information concerning your water and sanitary sewer services, irrigation systems, water and sewer line connection requirements, and water and sanitary sewer line maintenance and repair responsibilities, The Lawrence Utilities Policy and Procedure Manual may be found here.

Lawrence Utilities Business Office (office hours are 8:00 am to 4:30 pm): 317-542-0511; for after-hours emergency, please call 317-260-0220