Lawrence Utilities launches user profile for easier web payments

The City of Lawrence continues to improve the customer experience for self-service bill pay. Last year, the City introduced two self-service, 24/7 payment kiosks that enable their customers to pay utility bills in person using cash, check, and card via walk-up or drive-through kiosk. Now, the City has launched mobile-friendly web payments. Customers can choose to check out as a guest, or they can create a secure user profile with the City for faster, easier checkout. The City’s staff in finance and customer service can research, report, and reconcile transactions made online or via kiosk in a centralized revenue management solution.

“Keeping the kiosk and the web platform together on one revenue management tool helps reconciliation that much more,” says Tyler Douthit, City Controller and Utilities CFO for the City of Lawrence. 

Using the new Lawrence Utilities profile, customers can:

• Create a login for their Lawrence Utilities account
• Add contact information including email, phone number, and address
• Securely store and edit one or more payment methods, including bank account and credit and debit cards
• Make a one-time full or partial payment using a stored payment method
• Set automatic recurring payments to process on their utility billing due date
• View or modify upcoming automatic payments

Customers can easily access all information and functionality from a desktop or mobile device. To set up your Lawrence Utilities account, please go to http://www.cityoflawrence.org/billpay

If you've already signed up for auto-pay with the old online payment system, don't worry. You have time to switch over. The old system will still be supported through the end of the year.